Elite FashionBD

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Customer Support

Have questions, feedback, or need assistance with your order? We’re here to help!

Ask questions and raise concerns in the FAQ section below

  • Exchange within 7 days of delivery.

  • Item must be unused & in original packaging.

  • Contact us with order number & reason.

  • Return shipping cost is customer’s responsibility (unless product is wrong/defective).

  • After inspection, we’ll send the new product or offer refund if unavailable.

  • After placing your order, you’ll receive a confirmation SMS/Email with your tracking ID.

  • Visit our courier partner’s tracking page and enter the ID to check real-time delivery status.

  • For any help, you can also contact us via Messenger or WhatsApp.

Check your order status in your account. If delayed beyond the expected delivery time, contact us via phone, live chat, or social media. Eligible delays may qualify for a delivery charge refund.

Yes! You can request an exchange within 3 days of receiving your order. The item must be unused, in original packaging, and with tags intact. Contact us via phone, live chat, or social media to initiate the exchange.irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Yes! On selected promotions and special occasions, Elite Fashion BD offers free gifts with eligible purchases. Keep an eye on our website, social media, or newsletter for the latest offers.